Shipping & Returns

Unwashed, unworn and unused merchandise must be returned within 14 days of the purchase date. Shipping charges are non-refundable and return shipping charges will be deducted from your refund total.
Items smelling of perfume, marked with makeup, showing signs of wear, or with traces of animal hair are not valid for return and no refund will be issued.

Items marked *Sale* are not eligible for return or exchange.

**Any returns containing an item outside of the policy will be subject to a $5.00 restocking fee and no refund will be issued.**

Claims for all damaged, lost, and stolen packages must be reported within 10 business days from when the tracking states "delivered" or from the last time the tracking number was updated. Please note that original shipping charges are ineligible for a refund.

If your shipping address was entered incorrectly during the checkout process and the package has been shipped, Soleil de Juillet cannot cover any claims on the package if it is lost, stolen, damaged or mis-delivered. Feel free to reach out to us to see if an address change is available for an additional fee.
If the package has not been shipped, contact us immediately at soleildejuilletllc@gmail.com with the subject line: URGENT SHIPPING CHANGE. Please include your order number and correct shipping address in the body of the email.
Receiving your Refund
Once returned packages are received, your item(s) will be processed within 3-5 business days. If returned merchandise is deemed to be in returnable condition, and you’ve requested a refund for your order (rather than store credit), the refund will be issued to your original form of payment equal to the price of the returned item(s), including sales tax (if applicable), minus the cost of the shipping label (if applicable). Please allow 5-10 business days for the amount to reflect on your account.

Please reach out to us at soleildejuilletllc@gmail.com for any questions or concerns.